Terms & Conditions Online Sales
By accessing and/or Using this Website You acknowledge and agree to be bound by the following Terms and Conditions, Legal Notices, Privacy Policy and all Disclaimers listed on this Website and an Agreement is formed between Us and You.
Your Use of the Cartridge World Website is subject to the following Terms & Conditions.
Please read these Terms and Conditions carefully before placing Your order and retain a copy of these terms and Your order for future reference. If You do not agree to the terms listed below, please refrain from Using this Website or placing an order.
Cartridge World reserves the right to revise or modify the Terms & Conditions at any time and such modifications shall be effective immediately upon posting.
Definitions
The following apply to these Terms and Conditions of Sale:
"You/Your" means any member of the public using this website, placing an order or transacting on this website. In the case of an individual using this website on behalf of a company the individual warrants that he/she has the necessary authority to bind the company.
"We/Us/Our" means CWA Australia & NZ Pty Ltd ABN 92 628 502 232.
"Website" means www.cartridgeworld.com.au
Compliance
You agree to comply with all relevant laws and regulations, state or federal relating to Use of this Website.
You acknowledge that tampering with this Website, conducting fraudulent, abusive, or illegal activities are prohibited.
You acknowledge that any breach of the terms and conditions may result in Your account being suspended or terminated without prior notice to You.
Placing an Order
You may place an order through this Website by submitting an electronic Order form.
Any order placed by You in the manner described in this Website is an offer by You to purchase Goods for the price (including the delivery and other charges) specified at the time You place Your order.
Any contract for purchases made through this Website will be with Your nominated Cartridge World Store. Depending on Your location, You will be buying from Your nearest participating store based on Your postcode for ease of delivery.
You acknowledge that by placing an order on this Website, You are agreeing to pay for and accept delivery of the goods ordered.
All goods remain the property of Cartridge World until payment has been received in full.
Payment
We accept Credit Card and PayPal. The Credit Cards we accept are Visa and Mastercard. We do not accept American Express or Diners at present.
Cartridge World do not store credit card details or share any credit card information with third parties. All credit card information entered on our website is protected by our 256-bit SSL Certificate supplied by GeoTrust. All credit card payments accepted through this site are processed securely by Braintree, our Level 1 PCI DSS Compliant Payment Gateway provider.
All payments must be made in full prior to delivery.
Goods are sold subject to availability. In the unlikely event that We are unable to supply the goods, We will inform you of this as soon as possible. You will then have the option to continue with Your order for delivery at a later date or cancel Your order and receive a full refund where You have already paid for the goods.
Cartridge World processes a $1 authorisation transaction with all purchases to verify your payment details. If you see an extra $1 charge in your bank account, this is solely for verification purposes and will be refunded to you by the bank within 7 days.
For further information regarding the security of our payment gateway please visit https://www.braintreepayments.com/.
Pricing
All prices on this website are quoted in Australian Dollars and are including GST.
Price savings may vary from store to store and are indicative only. Pick up & delivery available to approved customers. Additional delivery or associated charges may apply in respect of some products and/or areas.
Prices are subject to change due to changes in the exchange rate, duty rates and other taxes, wages or supplier prices or any other factor beyond Our control.
Acceptance & Rejection of Orders
After You place an order, We reserve the right to accept, refuse, or limit Your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this Website.
Once payment has been received We will confirm that Your order has been accepted by sending an email (the order confirmation email) to You at the email address You provide in Your registration form. The order confirmation email will include Your name, the order number and the total price. This acceptance by Cartridge World of Your order brings into existence a legally binding contract between Us on these terms. Any term sought to be imposed by You in Your order will not form part of the contract.
We reserve the right to cancel Your order if You provide incorrect personal details, Use of an unauthorised credit card, payment is not successful, there is an error in the price of the product or the product becomes unavailable.
Cartridge World has the right to request photo identification before dispatching an order. Failure to do so may result in the cancellation of your order. We reserve the right to refuse to process or cancel the order at the discretion of the stores.
Should an advertised product not be available for any reason, the Cartridge World store fulfilling your order will contact You to discuss an alternate product at similar quality and price. If an alternate product is not available and payment for that product has been taken, then payment for the product will be refunded to your original payment method.
Stock Availability
The website is updated regularly with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock, the stock availability shown on the website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at time of order. We are entitled to withdraw from any contract that cannot be fulfilled due to discontinuation or lack of stock.
Order Cancellations
If You decide You want to cancel Your order You will need to contact Your nominated Store who the order was placed through. If the order has not yet been dispatched they will refund You the full amount to Your original payment method. If the shipment cannot be stopped then You will be required to return the product/s in order to receive a refund.
Goods can only be returned under these Terms and Conditions and in accordance with the Returns Policy.
Delivery
See our Delivery Policy.
Returns
See our Returns Policy.
Your Account Details
When You proceed to the Checkout You will have the option of checking out as a Guest or registering as a User.
When You register as a User, You will be required to provide Your contact details, email address and create a password. You are responsible for all sessions and transactions taken under these details. You should keep Your password safe and not disclose it to anyone. You should change it immediately if You feel it has been compromised.
If You do not complete or provide sufficient details Your account may not be approved and We may refuse to supply product/s to You.
If any of Your details change, such as Your credit card billing address, You must inform Cartridge World as soon as possible. You may update Your details by signing into Your account on the Cartridge World Website, and then update the relevant section.
If You breach any of the terms and conditions, We reserve the right to suspend or terminate Your account at any time without prior notice to You. If You are awaiting delivery of products, We reserve the right to cancel Your order.
Errors & Omissions Excepted
Notice to any user of this website that although Cartridge World does their best to ensure that all information is up to date, and accurate, Cartridge World shall have no liability for the accuracy of the information, and cannot be held liable for any third-party claims of losses or any damages.
The information contained in this website does not constitute a confirmed offer to sell or the solicitation of an offer to buy any product or service, and should not be relied upon in connection with any investment decision.
Pricing that is displayed may vary in different regions. Furthermore, should a customer visit a Cartridge World store, to purchase a product and/or service for the online price, said Cartridge World store has the right to refuse the sale of said product and/or service should the website price be incorrect. Please bear in mind, we will always endeavour to ensure that the website reflects the correct pricing.
Privacy and Security
We are committed to ensuring that Your privacy is secure and protected. In order to prevent unauthorised access or disclosure, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online.
For more information please see our Privacy Policy.
Website Terms & Conditions of Use
See Terms & Conditions of Use for information.
Indemnity & Liability
You agree and acknowledge that to the full extent permitted by law that You will be solely responsible for and indemnify Cartridge World against any liability or responsibility arising from any and all claims, liabilities, losses, expenses, responsibilities and damages by reason of any claim, proceedings, action, liability or injury arising out or in connection with this Website.
Our total liability to You shall be limited to the price paid for the item which incurred the liability.
100% Satisfaction Guarantee
Warrantee and Returns for Printing Consumables and Office Supplies
All Cartridge World branded products are sold with a 100% satisfaction guarantee, an endorsement of our commitment to excellence. We are serious about providing our customers with first-rate, quality products through the Cartridge World brand and reputable OEM brands available in our stores and online.
Under our 100% satisfaction guarantee, should a product you purchased from us be faulty, or damaged (through no fault of your own), or you are dissatisfied with its performance, we will refund it or exchange it at our sole discretion within 30 days. Simply return the product in its original packaging to the store where it was purchased with your receipt. If you purchased the product online call 1300 666 122 for further assistance.
In the unlikely event a Cartridge World product has been mentioned as a factor in causing a fault to an external printing mechanism, please contact your local store with proof of purchase for advice and further technical support. This warranty is in addition to and does not affect your statutory rights under local legislation.
Warranty and Returns for IT Refurbished Products
At Cartridge World, we're committed to delivering high-quality IT refurbished products and ensuring your satisfaction. Our warranty and returns policy is designed to provide you with peace of mind when shopping with us.
Product Warranties
In addition to your rights under the Australian Consumer Law, our products come with the following warranties:
1-Year Limited Return-to-Base Warranty:
Most of our refurbished products are covered by a 1-Year Limited Return-to-Base Warranty unless otherwise specified. This warranty ensures that your product is free from defects in material and workmanship. If a covered product experiences a fault within this period, we will repair it or, if necessary, replace it with an equivalent refurbished product.
NOTE: Some products carry a shorter warranty.
Manufacturer Warranty:
Brand-new products purchased from us are covered by the manufacturer's warranties. In the event of a warranty claim for a new product, you have the choice to deal with either us or the manufacturer, depending on your preference.
6-Month Tablet & Phone Warranty:
For tablets, phones, and similar devices, we offer a 6-month warranty. If a tablet develops a fault within this period, we will take care of the necessary repairs or replacements.
Warranty Coverage
Our warranties cover faults and defects in materials and workmanship, ensuring your product functions as expected. However, there are certain exclusions, and the warranty does not cover:
- Software: This includes the operating system, trial software, and preloaded software.
- Virus and Malware: Any damage caused by viruses, infections, worms, or similar malicious code.
- External Causes: This covers incidents such as accidents, abuse, misuse, and problems related to electrical power.
- Unauthorized Servicing: Warranty is void if the product is serviced by a party not authorized by us, or if it is used in a manner not in accordance with product instructions.
- Incompatible Accessories: Any issues arising from the use of accessories, parts, or components not supplied by us.
- Unpaid Products: Products for which payment has not been received or are under dispute.
- Damage: Damage due to misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure, or acts of God.
- Installation Costs: The cost of installation, removal, or re-installation of the product or any of its components.
- Expendable Items: Items with a limited lifespan, such as non-removable batteries, toner cartridges, and other operating supplies.
- Cosmetic Damage: Purely cosmetic issues such as scratches, dents, or other similar physical damages.
Battery Warranty
For your convenience, we also offer a 1-Year Limited Battery Warranty on all our batteries. All batteries are rigorously tested to hold a charge, but we cannot guarantee maximum run-time usage. If a battery is found to be non-functioning or unusable within the first year of purchase, we will provide a replacement at no cost. Please report any battery faults as soon as possible.
After the first year, reports of battery faults will not be valid. You have the option to contact us for a free refurbished battery replacement within the initial warranty period. We also offer brand-new batteries at discounted prices if you prefer to upgrade. Your satisfaction is important to us, and we are here to support you with any warranty claims or inquiries. Feel free to reach out to us, and our dedicated team will assist you promptly.
Out of Stock - What Happens Next?
At Cartridge World Australia, we understand that it can be disappointing to discover that a product you've ordered is out of stock. Here's what you can expect in such a situation:
Notification: As soon as we identify that an item in your order is out of stock, we will promptly notify you via email or phone. We believe in transparency and keeping you informed every step of the way.
Options Presented: We'll provide you with options to address the out-of-stock item, which may include:
1. Backorder: You can choose to wait for the product to become available again. We'll keep you updated on the estimated restocking date.
2. Substitution: If applicable, we may suggest an alternative product with similar features and price. You can decide whether to accept the substitution or not.
3. Cancelation: If you prefer not to wait or accept a substitution, you have the option to cancel the out-of-stock item from your order. Any charges for the canceled item will be refunded promptly.
4. Partial Shipment: If you have multiple items in your order, the available products will be shipped to you without delay. You won't need to wait for the out-of-stock item to arrive before receiving the rest of your order.
5. Refund Process: In the event of a canceled out-of-stock item, we will initiate a refund for the corresponding amount using your original payment method. You can expect to see the refund reflected in your account according to your bank's processing times.
6. Exceptional Service: Our customer support team is here to assist you throughout the process. If you have any questions, or concerns, or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.
While we strive to maintain accurate stock levels, occasional discrepancies may occur due to high demand or unforeseen circumstances. Rest assured that we're dedicated to resolving such situations efficiently and ensuring you have a positive shopping experience with us.
Thank you for choosing Cartridge World Australia, and we appreciate your understanding in cases where an item becomes temporarily unavailable. If you have any specific inquiries about a product or your order, please contact our customer support team, and we'll be happy to assist you.
