Terms & Conditions Website Use

The Cartridge World Website is owned and operated by CWA Australia & NZ Pty Ltd ABN 92 628 502 232.

 

Cartridge World reserves the right to revise or modify the Terms of Use at any time and such modifications shall be effective immediately upon posting.

 

Governing Law

This Website is controlled and operated from Cartridge World Australia’s Head Office located in Cleveland, Queensland. The Terms & Conditions are governed by and construed in accordance with the laws of the Commonwealth of Australia, or where applicable, the laws of the State of Queensland. 

 

Copyright and Intellectual Property

Copyright in the material included on this Website is either owned by or licensed to CWA Australia & NZ Pty Ltd.

 

All material including but not limited to all software Used, designs, typefaces, text, graphics, logos, trademarks, videos, sound recordings and other material on this Website is owned by or licensed to CWA Australia & NZ Pty Ltd and is protected by Australian and International copyright and trademark laws.

 

Intellectual Property rights are owned by/ licensed to CWA Australia & NZ Pty Ltd or in the case of some material, a third party. All other featured logos, trademarks, words or symbols, Used to identify the source of goods and services, are the property of their respective owners.

 

Apart from any Use permitted by the Copyright Act 1968, CWA Australia & NZ Pty Ltd grants visitors to the site a license to download, display, print and reproduce this material for private Use or Use within Your organisation, for non-commercial purposes only.

 

No licence to publish, communicate, modify, commercialise or alter this material is granted. For reproduction or Use of the CWA Australia & NZ Pty Ltd's copyright material beyond this limited license, permission must be sought from the relevant agency or instrumentality of CWA Australia & NZ Pty Ltd, as identified in the relevant WWW page.

 

That permission, if given, will be subject to conditions that will include a requirement that the copyright owner's name and interest in the material be acknowledged when the material is reproduced or quoted, either in whole or in part. No permission to reproduce or Use the CWA Australia & NZ Pty Ltd's copyright material, other than that expressly stated above is to be implied by the availability of that material on this Site. 

 

Links to other Websites

Our Website may contain links to other Websites of interest owned and operated by third parties.

 

Once You have used these links to leave our site, You should note that We do not have any control over that other Website. Therefore, We cannot be responsible for the protection and privacy of any information which You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Website in question. You acknowledge that You link to any Website at Your own risk. 

 

Disclaimer

1. Use of the information and data contained within this Website or these pages is at Your sole risk.

2. Cartridge World provides this Website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this Website.

3. Although We Use our best endeavours to verify the information provided to Us by third party businesses and the accuracy of any information on this Website, You acknowledge that We cannot guarantee its accuracy.

4. If You rely on the information on this Website You are responsible for ensuring by independent verification its accuracy, currency or completeness.

5. If You Use automatic language translation services in connection with this Website You do so at Your own risk.

6. The information and data on this Website is subject to change without notice. CWA Australia & NZ Pty Ltd may revise this Disclaimer at any time by updating this posting.

7. CWA Australia & NZ Pty Ltd, its agents, instrumentalities, officers and employees:
 - make no representations, express or implied, as to the accuracy of the information and data contained on this Website;
 - make no representations, express or implied, as to the accuracy or Usefulness of any translation of the information on this Website or any linked Website into another language;
 - make no representations as to the availability of the Website and the availability of Websites linked from or to the Site;
 - accept no liability however arising for any loss resulting from the Use of the Website and any information and data or reliance placed on it (including translated information and data);
 - make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose;
 - accepts no liability for any interference with or damage to a User's computer, software or data occurring in connection with or relating to this Website or its Use or any Website linked to this Site.
 - all Cartridge World stores are independently owned and operated.

 

General

These terms and conditions, together with the current Cartridge World Australia Website prices, delivery details and Cartridge World contact details, set out the whole of our agreement relating to the supply of the goods to You by Cartridge World.

 

These terms and conditions cannot be varied except in writing signed by a director of Cartridge World. In particular nothing said by any sales person on behalf of Cartridge World should be understood as a variation of these terms and conditions or as an authorised Cartridge World representation about the nature or quality of any goods offered for sale by Cartridge World. Cartridge World shall have no liability for any such representation being untrue or misleading.

 

Customer Support and Service

At Cartridge World, we strive to offer the best customer experience in our industry. Consequently, Your satisfaction with our service and products will always be our prime concern. If You want to get in touch You can find our contact details on our Contact Us page.

Cartridge World has the right to request photo identification before dispatching an order. Failure to do so may result in the cancellation of your order. We reserve the right to refuse to process or cancel the order at the discretion of the stores.

 

100% Satisfaction Guaranteed

Warrantee and Returns for Printing Consumables and Office Supplies

All Cartridge World branded products are sold with a 100% satisfaction guarantee, an endorsement of our commitment to excellence. We are serious about providing our customers with first-rate, quality products through the Cartridge World brand and reputable OEM brands available in our stores and online.

Under our 100% satisfaction guarantee, should a product you purchased from us be faulty, or damaged (through no fault of your own), or you are dissatisfied with its performance, we will refund it or exchange it at our sole discretion within 30 days. Simply return the product in its original packaging to the store where it was purchased with your receipt. If you purchased the product online call 1300 666 122 for further assistance.

In the unlikely event a Cartridge World product has been mentioned as a factor in causing a fault to an external printing mechanism, please contact your local store with proof of purchase for advice and further technical support. This warranty is in addition to and does not affect your statutory rights under local legislation.

 

Warranty and Returns for IT Refurbished Products

At Cartridge World, we're committed to delivering high-quality IT refurbished products and ensuring your satisfaction. Our warranty and returns policy is designed to provide you with peace of mind when shopping with us.

Product Warranties

In addition to your rights under the Australian Consumer Law, our products come with the following warranties:

 - 1-Year Limited Return-to-Base Warranty:
Most of our refurbished products are covered by a 1-Year Limited Return-to-Base Warranty unless otherwise specified. This warranty ensures that your product is free from defects in material and workmanship. If a covered product experiences a fault within this period, we will repair it or, if necessary, replace it with an equivalent refurbished product.
NOTE: Some products carry a shorter warranty.

 - Manufacturer Warranty:

Brand-new products purchased from us are covered by the manufacturer's warranties. In the event of a warranty claim for a new product, you have the choice to deal with either us or the manufacturer, depending on your preference.
 - 6-Month Tablet & Phone Warranty:
For tablets, phones, and similar devices, we offer a 6-month warranty. If a tablet develops a fault within this period, we will take care of the necessary repairs or replacements.

 

Warranty Coverage

Our warranties cover faults and defects in materials and workmanship, ensuring your product functions as expected. However, there are certain exclusions, and the warranty does not cover:

 - Software: This includes the operating system, trial software, and preloaded software.
 - Virus and Malware: Any damage caused by viruses, infections, worms, or similar malicious code.
 - External Causes: This covers incidents such as accidents, abuse, misuse, and problems related to electrical power.
 - Unauthorized Servicing: Warranty is void if the product is serviced by a party not authorized by us, or if it is used in a manner not in accordance with product instructions.
 - Incompatible Accessories: Any issues arising from the use of accessories, parts, or components not supplied by us.
 - Unpaid Products: Products for which payment has not been received or are under dispute.
 - Damage: Damage due to misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure, or acts of God.
 - Installation Costs: The cost of installation, removal, or re-installation of the product or any of its components.
 - Expendable Items: Items with a limited lifespan, such as non-removable batteries, toner cartridges, and other operating supplies.
 - Cosmetic Damage: Purely cosmetic issues such as scratches, dents, or other similar physical damages.

 

Battery Warranty

 

For your convenience, we also offer a 1-Year Limited Battery Warranty on all our batteries. All batteries are rigorously tested to hold a charge, but we cannot guarantee maximum run-time usage. If a battery is found to be non-functioning or unusable within the first year of purchase, we will provide a replacement at no cost. Please report any battery faults as soon as possible.

After the first year, reports of battery faults will not be valid. You have the option to contact us for a free refurbished battery replacement within the initial warranty period. We also offer brand-new batteries at discounted prices if you prefer to upgrade. Your satisfaction is important to us, and we are here to support you with any warranty claims or inquiries. Feel free to reach out to us, and our dedicated team will assist you promptly.

 

Out of Stock - What Happens Next?

At Cartridge World Australia, we understand that it can be disappointing to discover that a product you've ordered is out of stock. Here's what you can expect in such a situation:

 

Notification: As soon as we identify that an item in your order is out of stock, we will promptly notify you via email or phone. We believe in transparency and keeping you informed every step of the way.

Options Presented: We'll provide you with options to address the out-of-stock item, which may include:

 

1. Backorder: You can choose to wait for the product to become available again. We'll keep you updated on the estimated restocking date.

 

2. Substitution: If applicable, we may suggest an alternative product with similar features and price. You can decide whether to accept the substitution or not.

 

3. Cancellation: If you prefer not to wait or accept a substitution, you have the option to cancel the out-of-stock item from your order. Any charges for the canceled item will be refunded promptly.

 

4. Partial Shipment: If you have multiple items in your order, the available products will be shipped to you without delay. You won't need to wait for the out-of-stock item to arrive before receiving the rest of your order.

 

5. Refund Process: In the event of a canceled out-of-stock item, we will initiate a refund for the corresponding amount using your original payment method. You can expect to see the refund reflected in your account according to your bank's processing times.

 

6. Exceptional Service: Our customer support team is here to assist you throughout the process. If you have any questions, or concerns, or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.

 

While we strive to maintain accurate stock levels, occasional discrepancies may occur due to high demand or unforeseen circumstances. Rest assured that we're dedicated to resolving such situations efficiently and ensuring you have a positive shopping experience with us.

Thank you for choosing Cartridge World Australia, and we appreciate your understanding in cases where an item becomes temporarily unavailable. If you have any specific inquiries about a product or your order, please contact our customer support team, and we'll be happy to assist you.